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Refund Policy

 / Refund Policy

Refund Policy

Thank you for using My Animal Trace.
Due to the nature of our products and/or services, we are unable to offer refunds. However, we may be able to offer credit on a case by case basis.
Once we receive a refund query/item, and if decided credit may be awarded, this will be processed accordingly.
If you are uncertain on any of this information or you have any questions, feel free to contact our support team.

Register your details to your new pets microchip with an option to register your pet location & reunification MAT-TAG. Keep us updated with any changes to your contact details, so we can keep your microchip registration updated, keeping your pet safe!



If your pet is lost or stolen, our team is on hand to help 24/7

General enquiries line 9am-5pm

Lost/Stolen pet helpline 24/7



Registered microchips are stored in our database instantly and securely. When registering, you can also activate your MAT-TAG, which includes pinpoint location of a lost pet, with reunification benefits. A finder can scan the QR code on a lost pets tag, with any mobile device, and follow the steps to reunite the pet with their family!

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